FAQ: Strata: a Spire RPG sourcebook
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Aren't the shipping costs kind of high?

Shipping costs are currently estimates, as we don’t yet know the final weights of all our products. In addition, because of the way Backerkit works, we can’t automatically combine shipping costs for Kickstarter pledges and add-ons. That means, if you’re adding physical items to your order, the costs you see up front will look high. We plan to amend the costs once we have final dimensions and have confirmed our quotes, and we will be applying appropriate discounts to combined orders too before any cards are charged.

Last updated: December 07, 2018 06:26

I chose a credit option as part of my pledge but I don't see it in my account

Due to the way Backerkit works, unfortunately, we can't automatically apply credit to your account immediately. Don't worry - it will be applied before we charge cards, and we will be checking to make sure it's properly sorted. If you're concerned, please email admin@rowanrookanddecard.com and we'll take a look into it for you.

Last updated: December 07, 2018 01:26

Under the "deluxe physical" pledge, did you mean "Special edition book" and not "Special edition PDF"?

Yes, yes we did. Sorry about that. We noticed it about thirty seconds after someone backed it and now we can't change it.

Last updated: October 18, 2018 12:58

Will the newspaper be available as an add-on after the Kickstarter?

Yes it will!

Last updated: October 18, 2018 13:04

Will the original newspaper clippings be available as an add-on?

We're working on this, and at the moment it looks like we will be able to make a limited number available to order after the Kickstarter ends.

Last updated: October 18, 2018 13:04

When will the PDFs from the core book become available to backers?

As soon as the funds from the Kickstarter clear, we'll be setting up in Backerkit; we'll distribute PDFs that are already available immediately once we've set that up, both via Backerkit and DriveThruRPG.

Last updated: October 18, 2018 13:04

How will PDF rewards be distributed?

We will be distributing PDFs via Backerkit, DriveThruRPG and our own website, Rowanrookanddecard.com, depending on your preference.

Last updated: December 21, 2018 10:04

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://strata-spire-rpg.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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